17 Aug How window intercoms can level the playing field for fans

It’s been a summer of sport with the World Cup, cricket’s The Hundred, the European Athletics Championships and now the return of the football season is upon us.

While all of these have offered very different experiences, what they have in common is dedicated fans, busy stadia and a need to manage hundreds of people efficiently.  Key to that is clear communication.

The first point of contact for many fans will be the ticket office.  While online sales have grown, many tickets are still bought face to face.  Staff here also offer information, especially important for those who might need extra support for their match day experience.

Glass screens in ticket offices are an obvious barrier to communication, especially on busy and noisy match days, making it hard to have a conversation and give fans the information they need.

Window intercom systems are the solution.

Combining discreetly positioned speakers and a directional microphone to pick up the relevant staff or customer voices, window intercoms make buying tickets and discussing seating options or the location of facilities easy. They are an essential tool in providing good customer service for every sports fan, but added features mean they can also meet the needs of people with hearing loss.

Hearing loops can be included as an in-built part of a window intercom system, providing sound directly to a user’s hearing aid.  They help to support a venue’s compliance with accessibility legislation such as The Equality Act 2010.  But more than this, they make service inclusive for people with hearing loss, leveling the playing field when it comes to the customer experience for hearing aid users.

Read about our installation at Wembley Stadium

Clear communication should always be offered whenever the offices are open. As soon as the lights go on, so should the window intercom systems.  The latest models are highly energy efficient with ‘sleep’ modes that mean they remain ready but inactive until speech is detected.  As well as reducing running costs, the units stay cool and make for a comfortable workspace for staff.

Stadia often operate far beyond a football fixture or a rugby game.  They’re often venues for live entertainment, and music fans will also benefit from that clear interaction with staff that window intercoms provide.

Installing a good quality system and maintaining it can see it last for decades… and certainly far longer than many football managers’ careers.

Talk to us about your ticket office

Contacta designs, supplies, installs and supports window intercom systems for stadia, arenas and transport hubs worldwide. To see the full range, browse our extensive list of products here. To discuss your site or request a survey, contact us today on +44 (0) 1732 223900 or sales@contacta.co.uk.