Our Approach

Hearing loss impacts one-sixth of the population and a third of over-sixty five-year-olds. Therefore, hearing loss must be a top priority when providing accessibility and promoting inclusiveness.

Three out of four people with disabilities have walked away from businesses – including supermarkets, banks, restaurants and transport companies – due to a lack of disability awareness and poor service.

Hearing loops (also known as induction loops) are an assistive listening technology installed in millions of locations throughout the world, providing the accessibility many need to engage and communicate freely.

Devices such as hearing aids amplify all sounds. In noisy environments, this can make it difficult for those living with hearing loss to distinguish the speech, music or conversation they are trying to hear.

Hearing loops improve communication by enabling users to hear sound sources directly by cutting out background noise.

The Benefits

Through enhanced communication and by pro-actively engaging with the millions of people with hearing loss you can:

Improve communication and expand customer engagement

Fulfil legal obligations and boost your social responsibility

Help people feel understood, included and supported

Enhance customer experience and satisfaction

Attract new customers

Encourage brand loyalty and stand out from your competitors

What is a Hearing Loop?

When signs indicate that a hearing loop system is installed, all a user needs to do is turn their hearing device to the ‘T’ position and they will be able to hear with clarity.

A hearing loop provides a direct link to the sound source such as a microphone or television so people with hearing loss can clearly hear what they are trying to listen to. Speech is picked up by a microphone, converted to a magnetic signal by an amplifier, and transmitted towards a user via a hearing loop aerial.

The magnetic signal is then picked up by a telecoil within a user’s hearing device and they will be able to hear with clarity.

Why use Hearing Loops?

Situations that many of us take for granted such as meetings, classes, or trips to the theatre become an impossible feat for those with hearing loss, which affects 1 in 6 of the UK population.

For someone wearing a hearing device, a hearing aid or cochlear implant), background noise is very often audible over the speaker or performer, impacting upon their experience.

1 to 1 communication should be easy and natural, but instead, it can be a stressful activity which causes fatigue and embarrassment for those with hearing loss. Many people affected even choose not to visit till points or counters that are poorly provisioned.

Technology can be put in place which allows you to realise the full potential of every interaction, resulting in happy customers and an enhanced reputation. There is also legislation that stipulates where hearing loops should be installed. In order to comply with recent regulations, you need to know what they say.


We have designed and installed high quality loops for a large variety of settings, including theatres, supermarkets, museums, theme parks and banks. Once a loop is installed, hearing device wearers simply switch to the “T” setting and can listen flawlessly.

Nurse checking senior male patient results

Care Homes

71% of people aged over 70 have some form of hearing loss. Many of these live in care homes of other secured accommodation. Our hearing loops give your residents the opportunity to be included in the community life at your home. We have Hearing Loop solutions for bedrooms, TV listening or larger communal areas with a wide variety of audio feeds.

Illuminated Parisian hotel sign taken at dusk


From Hotel reception desk to the conference facilities and guest rooms, ensure you are providing an inclusive environment in your hotel with hearing loop systems. We have systems in all sizes to make a small guest house or a large hotel more accessible, with fully inclusive environments.

CHURCH, FRUTILLAR-NOV 16, 2015: located in southern Chile in the Los Lagos Region. The bay of Frutillar is placed on the banks of Lake Llanquihue, the largest lake entirely within Chile.

Places of Worship

The main reason for visiting a place of worship is to hear those very special messages. Our systems provide a perfect solution in these environments, cutting out background noise and enhancing the speaker’s voice so that everyone in the community can benefit. Every word is more intelligible when a Hearing Loop system is installed.


Reception Areas

As the area that welcomes people into your building, it is vital that everyone can communicate with you here. These points of contact are often used for important transactions, so it is crucial your customers can hear all that is being said. We have a range of counter loops and portable loops available to suit your environment.

audience watching theatre play

Theatres and Cinemas

What is the point of theatre if you cannot hear the words? Hearing loops can be installed into auditoriums to provide an unparalleled listening experience for your audience. We have received excellent feedback from customers with hearing loss who have used our systems to hear their favourite show, film or live music concert – a truly immersive experience.


Meeting rooms

Conference and meeting rooms are designed for group communication. Important business discussions as well as interviews or presentations are done in these facilities. A Hearing Loop system helps ensuring meetings and conferences go smoothly and everyone is part of the discussion.



Classrooms and lecture halls are where most  of the learning happens and therefore assistive listening equipment is vital in this setting. A missed lecture or a skipped piece of information can affect student’s achievements. We can advise on the best solution to allow you to cater for all your students.



The Accessible Information Standard in place from 31st July 2016 dictates that all organisations providing NHS or publicly funded adult social care must provide a means of communicating with those with hearing loss. We can help address these and advise on the optimal solution for your healthcare establishment.

Comm by Rosie Day


Along with our Speech Transfer Systems, hearing loops contribute to creating an inclusive environment in your bank. Our hearing loops can help make your service desks more accessible for confidential exchanges. We also have systems for installation in ticket or ATM machines to transmit the audio output directly to the user’s hearing aids.



Retail establishments are the prime example of where counter loops can transform a customer’s experience. We know shops, cafés and parlours all have individual needs and designs, so we provide a range of systems to fit every scenario and provide crystal clear sound.



Our products can be found in a wide array of locations in the transport sector. Hearing loop systems help customers hear PA announcements in noisy environments such as train platforms, buses, trains, taxis or ticket offices. We have supplied and installed thousands of systems across these applications.


We have been working closely with charities and advocates throughout the world for many years to promote the installation and use of Hearing Loops.

Charities are often leading the call of people with hearing loss for the availability of accessible equipment and support. These charities aim to help people tackle the challenges that hearing loss can bring more easily, offering shared experiences, practical support and guidance.

The ultimate goal is to help them to communicate with friends, family and service providers easily and with confidence. Charities run national campaigns that are pivotal to raising awareness about the benefits that hearing loops can bring.

This helps encourage those with hearing loss to speak up about the need for solutions that make their lives easier and deliver fair access to services and society.

Some of our charity partners include Hearing Link, Action on Hearing Loss and the HLAA.

Made In The UK MADE IN THE UK: We’re proud to say our Contacta designed products are manufactured in the UK