Maintenance

Contacta maintenance engineer

After spending time and money on technology to provide the best customer experience possible, it is important to fully protect your investment. With regular preventative maintenance visits, we ensure that your equipment is inspected and maintained to our high standards.

Our Preventative Planned Maintenance Programme is designed to remove all doubt surrounding the reliability of your systems. Have confidence knowing that:

Contacta branded hat

Contacta qualified, experienced engineers inspect your equipment.

Contacta fault call service for guaranteed response if problems arise at any time.

Full performance tests and commissioning of each of your systems.

Regular maintenance protects the value and extend the life of your equipment.

Ensure full compliance with standards.

We always install hearing loops as efficiently as possible without compromising the quality of a hearing loop’s signal, greatly minimising disruption to venues during installation.

What do maintenance inspections involve?

You will receive a completion certificate at the end of each maintenance visit to confirm the status and compliance of the equipment, as well as optional staff training.

ChecksFixed LoopPortable LoopSpeech
A visual check on equipment’s condition

Yes Fixed Loop

Yes Portable Loop

Yes Speech

YesYesYes
Check cable condition and connections

Yes Fixed Loop

Yes Portable Loop

Yes Speech

YesYesYes
Check power connections

Yes Fixed Loop

Yes Speech

YesYes
Check microphone fixing/positioning

Yes Fixed Loop

Yes Speech

YesYes
Check staff/customer volume levels and make any adjustments to the amplifier

Yes Speech

Yes
Check and clean microphone heads, thus improving microphone pick-up performance

Yes Speech

Yes
Check hearing loop aerials for correct fixing/positioning

Yes Fixed Loop

Yes Speech

YesYes
Check system compliance of hearing loop system with AFILS meter

Yes Fixed Loop

Yes Portable Loop

Yes Speech

YesYesYes
A sound check on the system using AFILS meter

Yes Fixed Loop

Yes Portable Loop

YesYes
Check shelf condition and fixing

Yes Portable Loop

Yes
Check the system charges when connected to mains charger

Yes Portable Loop

Yes
Check the system works on battery power

Yes Portable Loop

Yes

Made In The UK MADE IN THE UK: We’re proud to say our Contacta designed products are manufactured in the UK

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