Maintenance
After spending time and money on technology to provide the best customer experience possible, it is important to fully protect your investment. With regular preventative maintenance visits, we ensure that your equipment is inspected and maintained to our high standards.
Our Preventative Planned Maintenance Programme is designed to remove all doubt surrounding the reliability of your systems. Have confidence knowing that:
Contacta qualified, experienced engineers inspect your equipment.
Contacta fault call service for guaranteed response if problems arise at any time.
Full performance tests and commissioning of each of your systems.
Regular maintenance protects the value and extend the life of your equipment.
Ensure full compliance with standards.
We always install hearing loops as efficiently as possible without compromising the quality of a hearing loop’s signal, greatly minimising disruption to venues during installation.
What do maintenance inspections involve?
You will receive a completion certificate at the end of each maintenance visit to confirm the status and compliance of the equipment, as well as optional staff training.
| Checks | Fixed Loop | Portable Loop | Speech |
|---|---|---|---|
|
A visual check on equipment’s condition
|
 |
|
|
|
Check cable condition and connections
|
|
|
|
|
Check power connections
|
|
|
|
|
Check microphone fixing/positioning
|
|
|
|
|
Check staff/customer volume levels and make any adjustments to the amplifier
|
|
||
|
Check and clean microphone heads, thus improving microphone pick-up performance
|
|
||
|
Check hearing loop aerials for correct fixing/positioning
|
|
|
|
|
Check system compliance of hearing loop system with AFILS meter
|
|
|
|
|
A sound check on the system using AFILS meter
|
|
|
|
|
Check shelf condition and fixing
|
|
||
|
Check the system charges when connected to mains charger
|
|
||
|
Check the system works on battery power
|
|
MADE IN THE UK: We’re proud to say our Contacta designed products are manufactured in the UK