Audio-visual and
ticketing systems for efficient queue management
Contacta Q-Control systems
enable optimum management of single-line queues and
queues for multiple service positions, so that customers
are served quickly, and staff can operate effectively
and efficiently. Orderly queuing maximises throughput
and promotes customer satisfaction and goodwill.
Q-Control systems are
easy to use and simple to install. They may also be
integrated with Contacta SecuriCom intercom systems
and InfoLoop induction loop systems.
Two Q-Control systems are
available:
Audio-visual
system with Main Display Board
and LED display above each serving position
This versatile system provides
effective queue management for up to 16 service positions.
Customer flow is controlled by easy-to-use ‘mouse’
control units at each position.
The Main Display Board provides
a combination of visual and audio direction to the next
available position. This reduces the possibility of
misunderstandings or confusion amongst those waiting.
It also assists customers with poor eyesight and/or
hearing loss, ensuring that they feel included and well
served.
Typical applications
Airport
check-in counters
Banks
and building societies
Benefit
agencies
Bureaux
de change
Hospitals
and clinics
Post
offices
Ticket
offices
Supermarkets
and superstores
and many others
Q-Control : Ticketing
system
Q-Control’s ticketing
system provides the ideal solution where a queue in
the form of a single line is neither appropriate nor
desirable. Examples might include a shop environment,
or where the queue is not for a single counter but for
consultations at desks or in meetings rooms.
The Q-Control ticketing system
maintains an orderly and fair queue, but does not require
customers to stand in line. Instead they may:
Browse
– thereby possibly making additional purchases
Inspect/consider
their various ‘purchase options’ –
making a sale quicker and easier
Complete
their shopping in other areas of the store – whilst
maintaining their place in the
queue
Sit
comfortably in a waiting area – and read or prepare
for the meeting
In each case the level of
service is improved and a favourable impression created
with customers. This can help gain valuable customer
loyalty and (where applicable) win incremental business.
