Privacy and Cookies Policy

Privacy Policy‍‍

Introduction

We are committed to protecting and respecting your privacy.

Everyone has rights about the way in which their personal information is handled and Contacta knows that you care how information about you is used and shared. This Privacy Policy explains what information of yours will be collected by Contacta when you access our website or provide your details when registering products, how the information will be used, and how you can control the collection, correction and/or deletion of information.  We will not use or share your information with anyone except as described in this Privacy Policy

Contacta Systems Ltd of Office 13, Dana Estate, Transfesa Road, Paddock Wood, Tonbridge, Kent, TN12 6UT is a data controller and data processor.

We acknowledge and agree that any personal data of yours that we handle will be p‍‍‍rocessed in accordance with all applicable data protection laws in force from time to time.  With effect from 25 May 2018, the General Data Protection Regulations (“GDPR”) will come into force.

What Information Do We Collect?

(a)    We may collect personally identifiable information about you, such as your full name, home address, phone number, email address, date of birth and company name, when you contact us. We do not send any promotional emails for which you have not given consent; if you no longer wish to receive these emails, you may opt out of them at any time by contacting [email protected]

(b)    Cookies and Tracking Technologies: Technologies such as: cookies, beacons, tags and scripts are used by Contacta. These technologies may be used in analysing trends, administering the Sites, and to gather demographic information about our client base as a whole. We may receive reports based on the use of these technologies by such companies on an individual as well as aggregated basis. While we respect the privacy of our clients, we are not able to respond to Do Not Track signals set by your browser at this time. We use cookies to remember clients’ settings as well as for authentication and analytics. Clients can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Sites, but your ability to use some features or areas of our Sites may be limited. This website uses Google Analytics to track client activity, page content, click/touch, movement, scroll, and keystroke activity (in some cases). If you are located in Europe, your IP address, keystroke activity, and personal information are never stored or shared with any third-parties.

(c)     Log File Information: Log file information is automatically reported by your browser or mobile application each time you access our Sites or the Contacta Dealer Portal. For example, when you access our Sites or the Contacta Dealer Portal, our servers automatically record certain information that your web browser sends whenever you visit our website. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed and other such information. We do not link this automatically-collected data to personally identifiable information.

(d)    Access and Retention of Data Controlled by Contacta: An individual who seeks access, or who seeks to correct, amend or delete inaccurate data should direct their query to [email protected]  If requested to remove data, we will respond within a reasonable timeframe.We will retain personal data we process for as long as needed to provide our services. Contacta will retain this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

How We Use Your Information and Legal Basis

We can use your data only if we have a proper reason to do so, such as:·

•    When it is in our legitimate interest;·        

•    When you consent to it, or·        

•    To comply with the law

A legitimate interest is when we have a business or commercial reason to use your data. This involves us making an assessment of when we can rely on our legitimate interests.

We have set out below how and why we may use your personal information. Our legitimate interests including keeping records up to date, fulfilling our legal, compliance and contractual duties, working out which products and services may interest you, improving our Sites and services, developing new products and services and telling you about them.

(a)    Catalogue Downloads: In order to download our catalogues, you are required to complete a “form”. The personal data provided is used to analyse and track who is visiting our website and who wishes to view product details. We do not use this as contact information.  This information is never shared with any third party.

(b)    MyHailo Key Fob Registration: Upon contacting Contacta to register your key fob, we will ask for relevant personal information.  We use the information that we collect to keep a record of individuals who have purchased a MyHailo key fob, to send you marketing communications (such as new MyHailo sites) and to respond to your questions and concerns.

How We Share Your Information

(a)    Personally Identifiable Information: Contacta will not rent or sell your personally identifiable information to others.  We may store personal information in locations outside the direct control of Contacta (for instance on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make public on our Sites or Dealer Portal, such as posting comments on our blog page, Twitter, LinkedIn and Facebook accounts, will be available to others. If you remove information that you have previously made public on our Sites or Dealer Portal, copies may remain viewable in cached or archived pages of our Sites, or if others have copied or saved the information.

(b)    Non-Personally Identifiable Information: We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns of our website. Non-personally identifiable information may be stored indefinitely.

(c)     Testimonials: We display personal testimonials of satisfied clients on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected]

How We Store and Process Your Information

Personal information is held in a ‘live’ or archived format, with all electronic data stored on our databases on a local server or on cloud-based services in the UK and EU.  No personal data covered under this Privacy Policy is paper based.

We perform regular reviews of our IT security protections, to ensure the integrity and security of the data held is robust and in line with industry standards.

Any offsite backed-up data is stored in local data centers, with limited/restricted access.

Any Cloud Service Provider that we use, have provided a copy of their compliance statements.

Data Security

Contacta is committed to protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to Contacta or guarantee that your information on the Contacta Dealer Portal may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter sensitive information (such as log in credentials) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at [email protected] . We use multiple outside support platforms. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Compromise of Personal Information

In the event that personal information is compromised as a breach of security, Contacta will promptly notify our customers and website visitors in compliance with applicable law.

Subject Access Requests

You can review, correct, update or delete the personal information that Contacta holds by contacting us directly at [email protected] . We will respond to your request to access within 20 working days. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Links to Other Web Sites

We are not responsible for the practices employed by websites or services linked to or from the Contacta Dealer Portal or Sites, including the information or content contained therein. Please remember that when you use a link to go from the Contacta Dealer Portal or Sites to another website or service, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies.

Social Media Widgets

Our Site includes social media features, such as the Facebook Like button and other widgets, that run on our Site. These features may collect your IP address and which page you are visiting on our Site and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the organization providing it.

Changes to Our Privacy Policy

All changes to this Privacy Policy are effective when they are posted on this page. When we change the policy in a material manner, we will let you know via a prominent notice on our Sites, prior to the change becoming effective and update the ‘effective date’ at the top of this page.If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this website, please contact us at [email protected] , or write to us at:

GDPR Compliance

Contacta System Ltd

Office 13, Dana Estate

Transfesa Road

Paddock Wood

Kent, TN12 6UT    

Cookies Policy

What is a Cookie?

www.contacta.co.uk uses small text files known as cookies put onto your computer by your browser to collect information about how you browse the site. When you return to our site, the cookies will identify your browser. Cookies cannot be used to identify you as an individual.

How We Use Cookies

•   To help us improve our website and provide you with a better service

•    To see if you are logged into certain sections of the site (distributor portal)

•    We use Google Analytics to measure how people are using the website so we can update and improve it

•    Returning visitors

Google Analytics uses cookies to measure the following on our website:

•    Counts how many people have visited

•    Length of time spent on the website

•    When you leave the website

•    If you’ve visited before

•    Which pages you visit

Manipulating Cookies

You are able to alter what cookies we have access to in your web browser settings. You can also refuse all cookies. However refusing all cookies may affect you being able to use some features of our website.Unless you have refused cookies our website will automatically collect them.

External Links

Our website does contain links to other domains. Contacta are not in control of any other domains than www.contacta.co.uk and www.myhailo.co.uk and we suggest you read the Privacy Policy of any other website you visit.

Contact Us

If you have any questions, don’t hesitate to contact us by calling 01732 223900 or by emailing [email protected] Alternatively, you can write to us at Office 13, Dana Trading Estate, Transfesa Road, Paddock Wood, TN12 6UT.