AA and British Gas:
Enhancing their service for the hard of hearing
with Contacta InfoLoop induction loops
Amey Business
Services, acting on behalf of Centrica plc
(owner of the Automobile Association and
British Gas), have selected Contacta InfoLoop™
induction loops to ensure equal access for
people who are hard of hearing – in
accordance with the requirements of the
Disability
Discrimination Act
1995 (DDA) which came fully into force
on October 1st this year.
All regional
offices of the AA and British Gas are
now equipped with a combination of fixed
and portable Contacta InfoLoop™
systems, ensuring assistance for hearing-aid
wearers is available wherever and whenever
required.
Contacta Mini
InfoLoop™ concealed, fixed systems
provide the ideal solution for over the
counter applications at AA and British
Gas offices, such as receptions desks,
information points or till positions.
These neat and unobtrusive systems enable
hearing-aid wearers to communicate easily
and effectively with staff, whilst maintaining
privacy of communication.
The AA and British
Gas are using Contacta Portable InfoLoop™
units to provide assistance in areas such
as private interview rooms or meetings rooms.
These exceptionally
versatile units may be moved to any location
as and when needed, and stored neatly away
when not required.
In addition,
the Contacta Clipboard InfoLoop™
combining a localised induction loop with
a clipboard facility, provides the ideal
solution for AA and British Gas staff
on the move – whether for home visits
or roadside assistance.
Contacta offers
unrivalled expertise in induction loop technology
and provides a unique start-to-finish service
to help organisations of any size enhance
their customer service, fulfil their responsibilities
to staff, and meet their obligations under
the Disability Discrimination Act.
Disability
Discrimination Act 1995
It is against the law for an employer of
any size (apart from the armed forces) to
discriminate against a disabled person because
of their disability. Service providers who
have not already done so need to take reasonable
steps NOW to make their services accessible,
because failure to do so could lead to loss
of reputation or even litigation.
