Lloyds Banking Group, the only bank to be awarded the ‘Louder than Words' Charter by the RNID, chose Contacta as its supplier of induction loop systems. In this major programme, the Lloyds branch network was fitted with InfoLoop™ technology – a project encompassing over 2000 branches throughout the UK.
Contacta InfoLoop™ systems are now in place at teller positions, welcome desks and interview rooms. Fixed under desk or counter, as appropriate, InfoLoop ™ provides unobtrusive assistance for hearing aid wearers.

The simplicity and versatility of the InfoLoop™ system, which may be configured for private one-to-one conversation or cross-table discussion involving several participants, were significant factors in selection by Lloyds Banking Group.

To ensure assistance is always available for customers or staff who suffer from hearing impairment, Lloyds Banking Group branches are also provided with Contacta Portable Loop units. These table-top induction loop systems are powered by a rechargeable battery and provide the ideal solution when areas fitted with InfoLoop™ are busy.

For areas where security screens are used, Contacta also developed a bespoke SecuriCom™ system to meet Lloyds Banking Group's exact requirements. This 2-way facility, with an integrated induction loop facility, maintains security and hygiene for staff, whilst ensuring efficient communication and minimum inconvenience for customers.

Lloyds Banking Group was awarded the ‘Louder than Words' Charter in recognition of the high quality, deaf aware service and policies the bank provides its customers and staff. Installation of Contacta induction loop systems was one of the measures Lloyds took to meet RNID Charter requirements - and to become fully DDA compliant.

Derek Atkinson, the Senior Property Manager, Compliance, at Lloyds responsible for the work, expressed satisfaction with the completion of this major project on time and within budget: “Contacta has done a great job, ensuring systems and components were delivered when and where needed, and supporting us throughout with reliable and helpful installation advice. Contacta has been an important partner in helping us achieve the RNID Charter.”