Our Approach

Our philosophy is to think of everyone in all that we do. Every step of the way.

We take a fresh approach from beginning to end, starting with the specification and design of our products, right through to installation and ongoing support. We do it with understanding and integrity.

We’re confident that we’ve made things simple for you.

Meet the Senior Management Team!

Simon Thomas

Managing Director

Andrew Thomas

Business Development Director

Dean Corrigan

Head of Client Development

Rachel Whittington

Head of Marketing and International Sales

Andy Frith

Head of Operations

Shelley Rolfe

Head of UK Sales and Service

Simon Thomas Director Contacta
Andrew Thomas Business Developmnet Director Contacta

Talk to us now

+44 (0) 1732 223900 (UK & ROW) 

+1 616 392 3400 (US & Canada)

Our History

1973

1977

1985

1987

1996

1997

1999

2000

2014

1970

Contacta is founded by Bert Thomas.

2015

2008

We launch the first computerised intercom system in the UK!

Contacta is passed down to Simon Thomas and Andrew Thomas.

Our speech system is in every new London Black Cab!

The new portable hearing loop and range of secure transfer units are introduced.

Our HLD, large area loop range is born.

Hearing loop systems are added to our product range.

The first speech transfer system is launched!

We start working with our first UK-wide distributor.

We moved into a new premises in Paddock Wood!

Contacta Inc. is born! Based in Michigan with   representatives in 38 US states and Canada.

Our queue management system is launched!

Answer the phone in 3 rings

Treat our customers with respect

Respond to information requests within 12 hours

Keep everyone informed of job progress

Correct mistakes quickly and make sure they’re not repeated

Be positive and upbeat

Our Service Standards

Customer service is very important to us, as well as how we conduct ourselves at Contacta, as shown in our service standards. We will:

uk manufactured hearing loops and speech transfer systems

We’re proud to be able to say that we design and manufacture our own products here in the UK.

UK Manufacturing

engineer training

We offer support and training to help you make the most of your products. This support includes:

  • Installation guidance from our experienced engineers
  • CPD accredited hearing loop courses
  • Loop design tools and advice
  • Friendly customer service team to answer any questions about your products

We'd love to know how you feel we are doing! Let us know if you want to give us feedback.

Support and Training

Contact us for more information.

About Us

We do things differently

We enhance customer service by creating, improving and supporting contact channels through audio, communication and secure transfer products.  

Simplicity

We work with simplicity at the heart of what we do. Our brilliant team use fresh thinking to design some really special products, which we think are worth shouting about.  

Discover our product range.

Global Reach

We have a large base in the U.S. and distributors worldwide. Get in touch if you’re interested in working with us!

We also have our own field engineering force that covers the whole of the UK, giving you peace of mind that your investment is protected.

Distributor Portal

Contact Us   

For UK & ROW: [email protected]       

For US: [email protected]

Copyright © 2017 Contacta

Registered in England No. 2994507

Go to US site

Support & Training

Service Standards

Our Approach

Our History

Meet the Team

About Us


Vince Gant

Head of Finance