Contacta - Induction loops suppliers to Lloyds Bank

InfoLoop™ - A Sound Success at Lloyds TSB

Lloyds TSB, recently awarded the ‘Louder than Words' Charter by the RNID, chose Contacta as its supplier of induction loop systems. In this major programme, the Lloyds TSB branch network was fitted with InfoLoop™ technology – a project encompassing over 2000 branches throughout the UK .

Contacta Mini InfoLoop™ systems are now in place at teller positions, welcome desks and interview rooms. Fixed under desk or counter, as appropriate, Mini InfoLoop ™ provides unobtrusive assistance for hearing aid wearers.

The simplicity and versatility of the Mini InfoLoop™ system, which may be configured for private one-to-one conversation or cross-table discussion involving several participants, were significant factors in selection by Lloyds TSB.

A complete approach
To ensure assistance is always available for customers or staff who suffer from hearing impairment, Lloyds TSB branches are also provided with Contacta Portable InfoLoop™ units. These table-top induction loop systems are powered by a rechargeable battery and provide the ideal solution when areas fitted with Mini InfoLoop™ are busy.

For areas where security screens are used, Contacta also developed a bespoke SecuriCom™ system to meet Lloyds TSB's exact requirements. This 2-way facility, with the option of integrated InfoLoop™, maintains security and hygiene for staff, whilst ensuring efficient communication and minimum inconvenience for customers.

‘Louder Than Words'
Lloyds TSB was awarded the ‘Louder than Words' Charter in recognition of the high quality, deaf aware service and policies the bank provides their customers and staff. Installation of Contacta InfoLoop™ systems was one of the measures Lloyds took to meet RNID Charter requirements - and to become fully DDA compliant.

Derek Atkinson, Senior Property Manager, Compliance, at Lloyds TSB expressed satisfaction with the completion of this major project on time and within budget: “Contacta has done a great job, ensuring systems and components were delivered when and where needed, and supporting us throughout with reliable and helpful installation advice. Contacta has been an important partner in helping us achieve the RNID Charter.”

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